Sending to a Binance dedicated TON address, leave the comment field in Wallet empty. If you send to a TONMEMO address instead, the memo is mandatory. The dedicated address is a personal deposit address Binance set up for TON; its announcement says users can now get their own dedicated TON deposit address that needs no memo. A TONMEMO network address comes with a memo attached, and Binance still accepts deposits that way. Leave the memo out and Binance can't tell whose account the coins belong to, so the only way back is a recovery request after the fact.
Where it gets confusing is the Wallet inside Telegram. Its help page on withdrawals says: "If you are withdrawing to an exchange, add a comment (tag/memo) — exchanges use it to identify transfers." That reminder is written for every exchange. For Binance, only the TONMEMO kind actually requires one.
Wrong networks and mistyped addresses are other ways coins go missing in a transfer. For unfamiliar terms, keep the glossary open alongside.
Telling a Binance dedicated TON address from a TONMEMO address
Both kinds of address receive TON. They differ in only two things: whether a memo is needed, and which route you take if something goes wrong.
| Dedicated TON deposit address | TONMEMO network address | |
|---|---|---|
| Memo (tag) needed? | No; the announcement says no memo is required | Yes; enter the address and the memo together |
| Whose address is it? | Yours alone; you get it by logging in to your own account | The memo is what ties the deposit to your account |
| Does Binance still accept it? | Yes | Yes; the announcement says it's still supported |
| Wallet's comment field | Leave it empty | Paste the memo Binance gave you |
| Memo missing or wrong | Doesn't apply | Apply through Binance's recovery process for deposits with a missing or wrong memo |
You have to get the dedicated address yourself. The announcement specifically says to get it through the page it links to, which means logging in to your own Binance account. If someone in a group chat or a private message sends you a string they call a Binance TON address and tells you to send there, don't use it: each dedicated address belongs to one person, and the one someone else hands you pays into someone else's account.
When you choose a network on the deposit page, the announcement calls the memo-carrying option the TONMEMO network. If that's the one you pick, copy the address and the memo together. You need both.
Does Telegram Wallet's add-a-memo advice apply to Binance?
To withdraw from Wallet to an outside address: in the main menu tap Withdraw → External wallet or exchange, choose the asset and enter the recipient address. If you're sending to an exchange, add a comment as well, meaning the tag/memo, a value you find in your exchange account. Then confirm.
The answer lies in where that value comes from: your exchange account. If Binance gave you a dedicated address, there's no memo in your account to copy, so leave the comment empty. If it gave you a TONMEMO address plus a memo, paste the memo into the comment exactly as shown, without changing a single character.
What Binance does if you add a comment anyway when sending to a dedicated address, the announcement doesn't say; it only says the dedicated address needs no memo. If Binance didn't give you a memo, don't make one up.
The Wallet help page also mentions that tokens on the TON network can be sent to a .ton or .t.me domain as well as to a wallet address. That's no use for a Binance deposit; paste the full address shown on the Binance deposit page.
Can you still use an old Binance TON address saved in your wallet?
Binance's announcement says deposits through TONMEMO network addresses (with a memo) are still supported. It gives no date for when that will end.
Binance has changed deposit addresses on other networks before. Under the rule in a 2022 announcement, once you had generated a new address and completed a deposit to it, the old address stopped crediting deposits automatically, and you had to credit them manually on the Deposit History page. That change covered a different set of networks and is a separate matter from this TON announcement, so its rule can't simply be carried over.
So don't rush to tap the old address in your address book. Before sending, compare it character by character with the address (and memo) the Binance deposit page shows right now, and use it only if they match.
Sending TON from Telegram Wallet to Binance, step by step
- Get the address from Binance first. Log in, choose TON under deposit, then choose the network. For a dedicated address, copy just the address; for TONMEMO, copy the address and the memo separately.
- In Wallet, tap Withdraw → External wallet or exchange, choose TON as the asset and paste the address. Then check the first few and last few characters against the Binance page, one by one.
- Deal with the comment field: leave it empty for a dedicated address; paste the memo for a TONMEMO address.
- The first time you send to this address, send a small amount first. The help page says withdrawals to external wallets carry a fee and limits, so the test transfer costs a fee too; count it in. Once Binance shows it has arrived, send the rest.
- After you confirm, watch the status. Wallet reviews the withdrawal before sending it out; the help page says TON goes out instantly once the review is done.
Wallet shows Pending or Success, but nothing has reached Binance
Open Transaction history in Wallet, tap the transfer and see which status it's in. Here is what the help page says to do in each of the three cases.
| Status in Wallet | What it means | What to do next |
|---|---|---|
| Pending | Under review; the help page says review usually takes up to 12 hours, and if more information is needed, a request comes through the @wallet chat | If the status still hasn't changed after 12 hours, contact Wallet support |
| Success | Sent on-chain; this transfer can't be reversed | If Binance still hasn't credited it, give the transaction hash to the recipient's support (here, Binance) so they can trace the deposit |
| Canceled | Not completed; the coins are still in your balance | You can withdraw again; if it failed review, @wallet sends a message explaining why, and the help page asks you to use a different address when you retry |
To find the transaction hash, select the transfer in Transaction history and tap View in blockchain explorer; it's the Hash field on the explorer page. The TXID/TxHash a recovery request asks for later is this same string. The other fields on that explorer page come up again when you're tracking a withdrawal that's taking too long.
If the status is Success, you used a TONMEMO address, and you now see the comment field was empty, waiting won't fix it. Go straight to the next section.
Recovering TON sent to a TONMEMO address without the memo
Binance has a self-service application for deposits with a missing or wrong tag/memo. You can use it when the transfer was a deposit into a Binance account, the problem is a missing or wrong memo, and the coin is listed on Binance and covered by the recovery form. Whether TON is in the dropdown, you'll see as soon as you open the recovery page; if it isn't on the list, the guide points you to Binance's other appeal channels for deposits that haven't arrived.
You start the application from the recovery link in Binance's guide; after you log in, it takes you straight to the form. The guide explains how to fill in each of these fields:
- Coin: choose it from the dropdown.
- Deposit amount: enter it exactly. The form accepts up to 8 decimal places, and any digits beyond that can be left off. If the block explorer shows thousands separators, drop them when you type the number in.
- TXID/TxHash: the hash you found in Wallet in the previous section. Don't put an address, account name or email in this field.
- Source address: the address that sent the transaction, not the deposit address.
Once everything is filled in, submit the form, check the transaction details and confirm; your application records page then appears.
If the submission fails, work through the reasons the guide lists:
- What you entered doesn't match the on-chain data; check it and fill it in again.
- The problem isn't the memo after all, but some other reason the deposit hasn't arrived.
- The source address is wrong: you entered the deposit address, or another of your sending addresses.
- The amount is missing its decimal digits.
- The same transfer has already been submitted; you can't apply twice, so check its progress in your application records.
- The amount after the fee is below the minimum withdrawal amount.
- Some coins write the TxID in more than one format; if the system doesn't recognize yours, convert it to another format with a conversion tool and enter it again.